testing experience
529 tiered system We wrote and executed the User Acceptance Plan for a prototype using the 'model office' approach. UAT provided business users with an opportunity to exercise and validate application system changes in a non-production environment - an independent, controlled production look-alike environment. To the extent possible, UAT testing duplicated the way all entities used the system. The test team members represented customer roles, operations unit roles and advisor inquiry roles for enrollment, maintenance transactions, report verification and various other processes. The end to end testing was performed daily for two years – while the system was in constant development – even after the initial system went live. Testers entered test cases online via the 3 websites, via the user interface and sent applications to the preprocessor on paper forms. Testers verified results in the same manner as customers by using the on-line screens. Testers verified results to simulate the operations role by using the UI inquiry screens and by generating reports. PVCS software was used as the defect management tool.
Deposit Operations Testing included documenting the system, creating a test plan and executing the plans for over twenty legacy systems needing remediation for Year 2000. These included Adjustments, Bookkeeping, EFT, FTS, Lock Box, Money Mkt., Recon Area, Return Teller, Settlement, Special Proj., Wire Room.
Retained Assets Accounts We developed the test model, outlined the parameters, and managed the testing of the existing system within the business unit in order to pinpoint the areas that needed to be upgraded to comply with Y2K. The system that was being used had not been upgraded in several years resulting in upgrades to most of the system while simultaneously making it Y2K compliant. This was done without disturbing the ongoing production of the regular workflow. Working closely with the client IT department, we guided the staff to incorporate the changes that were needed into their workflow. All testing was done on a parallel system and released only when it was fully tested. There were extreme time constraints involved, which required pinpoint planning and coordination. Coordination with outside departments as well as outside vendors that needed to be included in the testing was also accomplished under our direction. We also wrote the system contingency plans.
Funds Transfer A regional bank needed to upgrade their PDP11 based Funds Transfer System. Working from our strong application base, we helped them with vendor and hardware selection. Once the vendor was selected we, assisted in the production of specifications and test plans. We also wrote operator training manual and performed acceptance testing on application and system software. At a later date we performed a similar function on a customer access system on PC workstations.